[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"siteKit":3,"microsoftClarity":6,"generalSettings":8,"global-header-data":13,"footerMenufooter":201,"cms-page:what-we-do/it-support":214,"footerMenufooter-2":441},{"tagManagerContainerId":4,"analyticsMeasurementId":5},"GTM-57WQH3ZW","G-HSTFGP998N",{"projectId":7},"yba0dpyo40",{"generalSettings":9},{"siteIcon":10},{"node":11},{"mediaItemUrl":12},"https://falkanwp.wpenginepowered.com/wp-content/uploads/2026/08/falkan-site-icon.png",{"desktopMenu":14,"mobileMenu":102,"topRightButtons":192},{"id":15,"name":16,"menuItems":17},"dGVybToy","Header menu",{"nodes":18},[19,66,69,72,75,78,81,84,87,90,96],{"id":20,"label":21,"url":22,"description":23,"parentId":23,"childItems":24},"cG9zdDo1MDA0","What we do","/what-we-do",null,{"nodes":25},[26,31,36,41,46,51,56,61],{"id":27,"label":28,"url":29,"description":30},"cG9zdDo1MjI0","Managed Services","/what-we-do/managed-services","Your outsourced in-house IT team — day-to-day support and proactive care.",{"id":32,"label":33,"url":34,"description":35},"cG9zdDo1NTMx","Microsoft 365","/what-we-do/microsoft-365","Get more out of Microsoft 365 — safely",{"id":37,"label":38,"url":39,"description":40},"cG9zdDo1MjI1","Security","/what-we-do/security","Microsoft 365 posture uplift and hardening against everyday threats.",{"id":42,"label":43,"url":44,"description":45},"cG9zdDo1NTI3","IT Support","/what-we-do/it-support","Calm, clear support your team will actually use",{"id":47,"label":48,"url":49,"description":50},"cG9zdDo1NzUw","Backup & Disaster Recovery","/what-we-do/backup-disaster-recovery","Offsite and M365 backups with a tested, documented recovery plan.",{"id":52,"label":53,"url":54,"description":55},"cG9zdDo1NTI5","AI Preparedness","/what-we-do/ai-preparedness","Get ready for AI in the best way for your business",{"id":57,"label":58,"url":59,"description":60},"cG9zdDo1MjI5","Automation","/what-we-do/automation","Cut repetitive admin with governed, maintainable workflows.",{"id":62,"label":63,"url":64,"description":65},"cG9zdDo1MjI4","Web Hosting","/what-we-do/web-hosting","Fast, secure, editor-friendly hosting on modern headless WordPress.",{"id":27,"label":28,"url":29,"description":30,"parentId":20,"childItems":67},{"nodes":68},[],{"id":32,"label":33,"url":34,"description":35,"parentId":20,"childItems":70},{"nodes":71},[],{"id":37,"label":38,"url":39,"description":40,"parentId":20,"childItems":73},{"nodes":74},[],{"id":42,"label":43,"url":44,"description":45,"parentId":20,"childItems":76},{"nodes":77},[],{"id":47,"label":48,"url":49,"description":50,"parentId":20,"childItems":79},{"nodes":80},[],{"id":52,"label":53,"url":54,"description":55,"parentId":20,"childItems":82},{"nodes":83},[],{"id":57,"label":58,"url":59,"description":60,"parentId":20,"childItems":85},{"nodes":86},[],{"id":62,"label":63,"url":64,"description":65,"parentId":20,"childItems":88},{"nodes":89},[],{"id":91,"label":92,"url":93,"description":23,"parentId":23,"childItems":94},"cG9zdDo1MDA2","Who we are","/who-we-are",{"nodes":95},[],{"id":97,"label":98,"url":99,"description":23,"parentId":23,"childItems":100},"cG9zdDo1MDE0","Contact us","/contact",{"nodes":101},[],{"id":103,"name":104,"menuItems":105},"dGVybToyNA==","Mobile Header",{"nodes":106},[107,148,151,154,157,160,163,166,169,172,175,178,181,184,188],{"id":108,"label":21,"url":22,"description":23,"parentId":23,"childItems":109},"cG9zdDo1MjM2",{"nodes":110},[111,113,115,117,119,124,129,134,138,142,144,146],{"id":112,"label":28,"url":29,"description":30},"cG9zdDo1MjM3",{"id":114,"label":38,"url":39,"description":40},"cG9zdDo1MjM4",{"id":116,"label":63,"url":64,"description":65},"cG9zdDo1MjQx",{"id":118,"label":58,"url":59,"description":60},"cG9zdDo1MjQy",{"id":120,"label":121,"url":122,"description":123},"cG9zdDo1MjQz","Remote & IT Support","/what-we-do/remote-it-support","Instant remote help that connects you straight to our team.",{"id":125,"label":126,"url":127,"description":128},"cG9zdDo1MjQ0","Onsite Support","/?page_id=5026","Hands-on help at your premises when remote isn’t enough.",{"id":130,"label":131,"url":132,"description":133},"cG9zdDo1MjQ1","Service Desk","/?page_id=5027","One clear entry point for every request, question and issue.",{"id":135,"label":136,"url":137,"description":23},"cG9zdDo1MjQ2","Power Apps and Automations","/?page_id=5028",{"id":139,"label":140,"url":141,"description":23},"cG9zdDo1MjQ3","Redaction","/?page_id=5029",{"id":143,"label":43,"url":44,"description":45},"cG9zdDo1NTI4",{"id":145,"label":53,"url":54,"description":55},"cG9zdDo1NTMw",{"id":147,"label":33,"url":34,"description":35},"cG9zdDo1NTMy",{"id":112,"label":28,"url":29,"description":30,"parentId":108,"childItems":149},{"nodes":150},[],{"id":114,"label":38,"url":39,"description":40,"parentId":108,"childItems":152},{"nodes":153},[],{"id":116,"label":63,"url":64,"description":65,"parentId":108,"childItems":155},{"nodes":156},[],{"id":118,"label":58,"url":59,"description":60,"parentId":108,"childItems":158},{"nodes":159},[],{"id":120,"label":121,"url":122,"description":123,"parentId":108,"childItems":161},{"nodes":162},[],{"id":125,"label":126,"url":127,"description":128,"parentId":108,"childItems":164},{"nodes":165},[],{"id":130,"label":131,"url":132,"description":133,"parentId":108,"childItems":167},{"nodes":168},[],{"id":135,"label":136,"url":137,"description":23,"parentId":108,"childItems":170},{"nodes":171},[],{"id":139,"label":140,"url":141,"description":23,"parentId":108,"childItems":173},{"nodes":174},[],{"id":143,"label":43,"url":44,"description":45,"parentId":108,"childItems":176},{"nodes":177},[],{"id":145,"label":53,"url":54,"description":55,"parentId":108,"childItems":179},{"nodes":180},[],{"id":147,"label":33,"url":34,"description":35,"parentId":108,"childItems":182},{"nodes":183},[],{"id":185,"label":92,"url":93,"description":23,"parentId":23,"childItems":186},"cG9zdDo1MjQ4",{"nodes":187},[],{"id":189,"label":98,"url":99,"description":23,"parentId":23,"childItems":190},"cG9zdDo1MjUy",{"nodes":191},[],{"id":193,"menuItems":194},"dGVybTozMQ==",{"nodes":195},[196],{"url":99,"label":197,"menuItemSettings":198},"Remote Support",{"navIcon":23,"navType":199},[200],"text",{"menu":202},{"menuItems":203},{"nodes":204},[205,208,211],{"label":21,"id":206,"url":207},"cG9zdDo1MjU0","https://falkanwp.wpenginepowered.com/what-we-do/",{"label":92,"id":209,"url":210},"cG9zdDo1MjU1","https://falkanwp.wpenginepowered.com/who-we-are/",{"label":98,"id":212,"url":213},"cG9zdDo1MjU5","https://falkanwp.wpenginepowered.com/contact/",{"page":215,"post":23},{"seo":216,"evswBlocks":234,"editorBlocks":310,"title":43,"uri":438,"date":439,"modified":440},{"metaDesc":217,"title":218,"fullHead":219,"canonical":220,"opengraphUrl":221,"opengraphTitle":218,"opengraphDescription":217,"opengraphImage":222,"metaRobotsNoindex":225,"breadcrumbs":226,"schema":232},"Maximize productivity with reliable IT Support tailored to melbourne business needs. The right solution for your organization.","IT Support | Falkan Consulting IT managed services - Melbourne","\u003C!-- This site is optimized with the Yoast SEO plugin v28.4 - https://yoast.com/product/yoast-seo-wordpress/ -->\n\u003Ctitle>IT Support | Falkan Consulting IT managed services - Melbourne\u003C/title>\n\u003Cmeta name=\"description\" content=\"Maximize productivity with reliable IT Support tailored to melbourne business needs. The right solution for your organization.\" />\n\u003Cmeta property=\"og:locale\" content=\"en_US\" />\n\u003Cmeta property=\"og:type\" content=\"article\" />\n\u003Cmeta property=\"og:title\" content=\"IT Support | Falkan Consulting IT managed services - Melbourne\" />\n\u003Cmeta property=\"og:description\" content=\"Maximize productivity with reliable IT Support tailored to melbourne business needs. The right solution for your organization.\" />\n\u003Cmeta property=\"og:url\" content=\"https://falkanwp.wpenginepowered.com/what-we-do/it-support/\" />\n\u003Cmeta property=\"og:site_name\" content=\"Falkan Consulting\" />\n\u003Cmeta property=\"article:modified_time\" content=\"2026-08-31T10:53:06+00:00\" />\n\u003Cmeta property=\"og:image\" content=\"https://falkanwp.wpenginepowered.com/wp-content/uploads/2026/08/FalkanConsulting.png\" />\n\t\u003Cmeta property=\"og:image:width\" content=\"1894\" />\n\t\u003Cmeta property=\"og:image:height\" content=\"915\" />\n\t\u003Cmeta property=\"og:image:type\" content=\"image/png\" />\n\u003Cmeta name=\"twitter:card\" content=\"summary_large_image\" />\n\u003Cscript type=\"application/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\/\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\/\\/falkanwp.wpenginepowered.com\\/what-we-do\\/it-support\\/\",\"url\":\"https:\\/\\/falkanwp.wpenginepowered.com\\/what-we-do\\/it-support\\/\",\"name\":\"IT Support | Falkan Consulting IT managed services - Melbourne\",\"isPartOf\":{\"@id\":\"https:\\/\\/falkanwp.wpenginepowered.com\\/#website\"},\"datePublished\":\"2026-08-25T05:31:39+00:00\",\"dateModified\":\"2026-08-31T10:53:06+00:00\",\"description\":\"Maximize productivity with reliable IT Support tailored to melbourne business needs. The right solution for your organization.\",\"breadcrumb\":{\"@id\":\"https:\\/\\/falkanwp.wpenginepowered.com\\/what-we-do\\/it-support\\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\/\\/falkanwp.wpenginepowered.com\\/what-we-do\\/it-support\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\/\\/falkanwp.wpenginepowered.com\\/what-we-do\\/it-support\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\/\\/falkanwp.wpenginepowered.com\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What we do\",\"item\":\"https:\\/\\/falkanwp.wpenginepowered.com\\/what-we-do\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"IT Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\/\\/falkanwp.wpenginepowered.com\\/#website\",\"url\":\"https:\\/\\/falkanwp.wpenginepowered.com\\/\",\"name\":\"Falkan Consulting - Managed IT Services - Melbourne VIC\",\"description\":\"Melbourne IT managed services, without the hiring.\",\"publisher\":{\"@id\":\"https:\\/\\/falkanwp.wpenginepowered.com\\/#organization\"},\"alternateName\":\"Falkan Consulting\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\/\\/falkanwp.wpenginepowered.com\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\\/\\/falkanwp.wpenginepowered.com\\/#organization\",\"name\":\"Falkan Consulting\",\"alternateName\":\"Falkan Consulting Pty Ltd\",\"url\":\"https:\\/\\/falkanwp.wpenginepowered.com\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\\/\\/falkanwp.wpenginepowered.com\\/#\\/schema\\/logo\\/image\\/\",\"url\":\"https:\\/\\/falkanwp.wpenginepowered.com\\/wp-content\\/uploads\\/2026\\/08\\/falkan-logo.svg\",\"contentUrl\":\"https:\\/\\/falkanwp.wpenginepowered.com\\/wp-content\\/uploads\\/2026\\/08\\/falkan-logo.svg\",\"width\":1,\"height\":1,\"caption\":\"Falkan Consulting\"},\"image\":{\"@id\":\"https:\\/\\/falkanwp.wpenginepowered.com\\/#\\/schema\\/logo\\/image\\/\"},\"sameAs\":[\"https:\\/\\/www.linkedin.com\\/company\\/falkanconsulting\"]}]}\u003C/script>\n\u003C!-- / Yoast SEO plugin. -->","","https://falkanwp.wpenginepowered.com/what-we-do/it-support/",{"sourceUrl":223,"altText":224,"mediaItemUrl":223},"https://falkanwp.wpenginepowered.com/wp-content/uploads/2026/08/FalkanConsulting.png","Falkan Consulting","noindex",[227,230,231],{"text":228,"url":229},"Home","https://falkanwp.wpenginepowered.com/",{"text":21,"url":207},{"text":43,"url":221},{"raw":233},"{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https://falkanwp.wpenginepowered.com/what-we-do/it-support/\",\"url\":\"https://falkanwp.wpenginepowered.com/what-we-do/it-support/\",\"name\":\"IT Support | Falkan Consulting IT managed services - Melbourne\",\"isPartOf\":{\"@id\":\"https://falkanwp.wpenginepowered.com/#website\"},\"datePublished\":\"2026-08-25T05:31:39+00:00\",\"dateModified\":\"2026-08-31T10:53:06+00:00\",\"description\":\"Maximize productivity with reliable IT Support tailored to melbourne business needs. The right solution for your organization.\",\"breadcrumb\":{\"@id\":\"https://falkanwp.wpenginepowered.com/what-we-do/it-support/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https://falkanwp.wpenginepowered.com/what-we-do/it-support/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://falkanwp.wpenginepowered.com/what-we-do/it-support/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https://falkanwp.wpenginepowered.com/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What we do\",\"item\":\"https://falkanwp.wpenginepowered.com/what-we-do/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"IT Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https://falkanwp.wpenginepowered.com/#website\",\"url\":\"https://falkanwp.wpenginepowered.com/\",\"name\":\"Falkan Consulting - Managed IT Services - Melbourne VIC\",\"description\":\"Melbourne IT managed services, without the hiring.\",\"publisher\":{\"@id\":\"https://falkanwp.wpenginepowered.com/#organization\"},\"alternateName\":\"Falkan Consulting\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https://falkanwp.wpenginepowered.com/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https://falkanwp.wpenginepowered.com/#organization\",\"name\":\"Falkan Consulting\",\"alternateName\":\"Falkan Consulting Pty Ltd\",\"url\":\"https://falkanwp.wpenginepowered.com/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https://falkanwp.wpenginepowered.com/#/schema/logo/image/\",\"url\":\"https://falkanwp.wpenginepowered.com/wp-content/uploads/2026/08/falkan-logo.svg\",\"contentUrl\":\"https://falkanwp.wpenginepowered.com/wp-content/uploads/2026/08/falkan-logo.svg\",\"width\":1,\"height\":1,\"caption\":\"Falkan Consulting\"},\"image\":{\"@id\":\"https://falkanwp.wpenginepowered.com/#/schema/logo/image/\"},\"sameAs\":[\"https://www.linkedin.com/company/falkanconsulting\"]}]}",[235,242,249,256,260,267,271,278,282,288,292,299,303],{"name":236,"blockInstanceId":237,"order":238,"attributesJSON":239,"dynamicContent":240,"innerBlocks":241},"acf/header-block","0",0,"{\"name\":\"acf\\/header-block\",\"data\":{\"background_type\":\"color\",\"_background_type\":\"field_66c46df97851d\",\"show_title\":\"1\",\"_show_title\":\"field_66bcb67ed4532\",\"background_image\":\"\",\"_background_image\":\"field_66bcb708d4534\",\"background_color\":\"#13212B\",\"_background_color\":\"field_66bcb753d4535\",\"title_color\":\"#F5F7FA\",\"_title_color\":\"field_66c470bc744d4\",\"border_color\":\"primary\",\"_border_color\":\"field_6981dd75c8768\",\"border\":\"bottom\",\"_border\":\"field_6982f48c3a1e1\",\"overlay_color\":\"#13212B\",\"_overlay_color\":\"field_69ae5ae91ab15\",\"overlay_opacity\":\"0\",\"_overlay_opacity\":\"field_69ae5af91ab16\",\"show_font_shadow\":\"0\",\"_show_font_shadow\":\"field_69ae5b271ab17\",\"subtitle\":\"When something\\u2019s not working, your staff shouldn\\u2019t have to guess who to ask. One clear place to go for issues, requests, and questions \\u2014 with a real person on the other end.\",\"_subtitle\":\"field_falk21hdrsub01\"},\"mode\":\"preview\"}","\u003Cdiv class=\"falkan-preview-header-block header-block\" style=\"width:100%;min-height:300px;background-size:cover;background-position:center;background-repeat:no-repeat;background-color:#13212B;border-bottom:4px solid var(--color-primary, #41adf7)\">\n\t\t\t\u003Cdiv class=\"falkan-preview-header-block__overlay\" style=\"background-color:#13212B;opacity:0;\">\u003C/div>\n\t\n\t\t\t\u003Cdiv class=\"falkan-preview-header-block__inner\">\n\t\t\t\u003Ch1 class=\"header-title falkan-preview-heading\" style=\"color:#F5F7FA\">\n\t\t\t\tIT Support\t\t\t\u003C/h1>\n\t\t\t\t\t\t\t\u003Cp class=\"falkan-preview-header-block__subtitle\" style=\"color:#F5F7FA\">\n\t\t\t\t\tWhen something’s not working, your staff shouldn’t have to guess who to ask. One clear place to go for issues, requests, and questions — with a real person on the other end.\t\t\t\t\u003C/p>\n\t\t\t\t\t\t\u003Cdiv class=\"separator-primary separator-primary--center\" style=\"background:#F5F7FA;\">\u003C/div>\n\t\t\u003C/div>\n\t\u003C/div>\n",[],{"name":243,"blockInstanceId":244,"order":245,"attributesJSON":246,"dynamicContent":247,"innerBlocks":248},"core/null","1",1,"[]","\n\n",[],{"name":250,"blockInstanceId":251,"order":252,"attributesJSON":253,"dynamicContent":254,"innerBlocks":255},"acf/content-section","2",2,"{\"name\":\"acf\\/content-section\",\"data\":{\"border\":\"none\",\"_border\":\"field_671b8b6f76a76\",\"border_color\":\"primary\",\"_border_color\":\"field_6981e21398d0d\",\"background_color\":\"#fff\",\"_background_color\":\"field_66bf1479e02ab\",\"section_title\":\"No runaround, no jargon\",\"_section_title\":\"field_66bf1232e02a7\",\"icon\":\"\",\"_icon\":\"field_66eacd2e9376e\",\"image_or_video\":\"image\",\"_image_or_video\":\"field_66bf0d5ee02a2\",\"image\":5475,\"_image\":\"field_66bf0e79e02a3\",\"media_alignment\":\"left\",\"_media_alignment\":\"field_66bf0ebae02a4\",\"media_width\":\"w-1\\/2\",\"_media_width\":\"field_66bf0f43e02a5\",\"body_copy\":\"\u003Cp>\u003Cstrong>Who it\\u2019s for:\u003C\\/strong> Teams that want support that\\u2019s easy to use and easy to trust.\u003C\\/p>\u003Cp>\u003Cstrong>Problems we solve:\u003C\\/strong> People not knowing where to go for help. Long back-and-forth from unclear requests. Frustration from inconsistent communication.\u003C\\/p>\u003Cp>\u003Cstrong>Our Approach\u003C\\/strong>\u003Cul>\u003Cli>Start with the helpdesk. It\\u2019s the first point of contact for anything tech-related.\u003C\\/li>\u003Cli>Tell us the impact. We prioritise based on what\\u2019s affected and how widely.\u003C\\/li>\u003Cli>We fix it \\u2014 and tighten things up. We don\\u2019t just close tickets; we reduce repeat issues over time.\u003C\\/li>\u003C\\/ul>\u003C\\/p>\",\"_body_copy\":\"field_66bf1241e02a8\",\"actions\":\"\",\"_actions\":\"field_68c00d399a984\"},\"mode\":\"preview\"}","\u003Cdiv class=\"falkan-preview-content-section\" style=\"background-color: #fff;\">\n\t\u003Cdiv class=\"falkan-preview-content-section__media is-first\">\n\t\t\t\t\t\u003Cimg src=\"https://falkanwp.wpenginepowered.com/wp-content/uploads/2026/08/it-support.jpg\" alt=\"\" />\n\t\t\t\u003C/div>\n\t\u003Cdiv class=\"falkan-preview-content-section__copy is-second\" style=\"\">\n\t\t\t\t\t\u003Ch2 class=\"falkan-preview-heading\">\n\t\t\t\t\t\t\t\tNo runaround, no jargon\t\t\t\u003C/h2>\n\t\t\t\u003Cdiv class=\"separator-primary\">\u003C/div>\n\t\t\t\t\u003Cdiv class=\"falkan-preview-content-section__body\">\n\t\t\t\u003Cp>\u003Cstrong>Who it’s for:\u003C/strong> Teams that want support that’s easy to use and easy to trust.\u003C/p>\n\u003Cp>\u003Cstrong>Problems we solve:\u003C/strong> People not knowing where to go for help. Long back-and-forth from unclear requests. Frustration from inconsistent communication.\u003C/p>\n\u003Cp>\u003Cstrong>Our Approach\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Start with the helpdesk. It’s the first point of contact for anything tech-related.\u003C/li>\n\u003Cli>Tell us the impact. We prioritise based on what’s affected and how widely.\u003C/li>\n\u003Cli>We fix it — and tighten things up. We don’t just close tickets; we reduce repeat issues over time.\u003C/li>\n\u003C/ul>\n\t\t\u003C/div>\n\t\t\t\u003C/div>\n\u003C/div>\n",[],{"name":243,"blockInstanceId":257,"order":258,"attributesJSON":246,"dynamicContent":247,"innerBlocks":259},"3",3,[],{"name":261,"blockInstanceId":262,"order":263,"attributesJSON":264,"dynamicContent":265,"innerBlocks":266},"acf/title-block","4",4,"{\"name\":\"acf\\/title-block\",\"data\":{\"border\":\"none\",\"_border\":\"field_68cb616521544\",\"border_color\":\"primary\",\"_border_color\":\"field_6981e3e933b66\",\"background_color\":\"#F8FAFC\",\"_background_color\":\"field_66befa19aac75\",\"show_icon\":\"0\",\"_show_icon\":\"field_66ea9837700bf\",\"icon_width\":\"0\",\"_icon_width\":\"field_6899b469404f8\",\"title\":\"Everything you need handled\",\"_title\":\"field_66beedfa232bf\",\"title_block_title_color\":\"#13212B\",\"_title_block_title_color\":\"field_671b3a1d95358\",\"show_line\":\"1\",\"_show_line\":\"field_688c55369c62d\",\"line_color\":\"#41ADF7\",\"_line_color\":\"field_688c55559c62e\",\"subtitle\":\"\",\"_subtitle\":\"field_688c55a19c62f\",\"alignment\":\"center\",\"_alignment\":\"field_falk21ttlaln01\",\"subtitle_color\":\"#4A5A67\",\"_subtitle_color\":\"field_688c55b69c630\",\"cta_type\":\"url\",\"_cta_type\":\"field_66ea847222d16\",\"cta_text\":\"What\\u2019s included\",\"_cta_text\":\"field_66beee2a232c1\",\"cta_url\":\"\",\"_cta_url\":\"field_66beee11232c0\"},\"mode\":\"preview\"}","\u003Cdiv class=\"falkan-preview-title-block custom-content flex flex-col items-center text-center\" style=\"background-color: #F8FAFC;\">\n\t\n\t\t\t\u003Cp class=\"falkan-preview-eyebrow\">What’s included\u003C/p>\n\t\n\t\t\t\u003Ch2 class=\"falkan-preview-heading\" style=\"color: #13212B;\">\n\t\t\tEverything you need handled\t\t\u003C/h2>\n\t\n\t\t\t\u003Cdiv class=\"separator-primary separator-primary--center\" style=\"background: #41ADF7;\">\u003C/div>\n\t\n\t\n\t\u003C/div>\n",[],{"name":243,"blockInstanceId":268,"order":269,"attributesJSON":246,"dynamicContent":247,"innerBlocks":270},"5",5,[],{"name":272,"blockInstanceId":273,"order":274,"attributesJSON":275,"dynamicContent":276,"innerBlocks":277},"acf/features","6",6,"{\"name\":\"acf\\/features\",\"data\":{\"configurations_0_card_color\":\"#13212B\",\"_configurations_0_card_color\":\"field_688b5adf40279\",\"configurations_0_text_color\":\"#F5F7FA\",\"_configurations_0_text_color\":\"field_688b5b054027a\",\"configurations_0_round_corners\":\"0\",\"_configurations_0_round_corners\":\"field_688b5b244027b\",\"configurations_0_box_shadow\":\"0\",\"_configurations_0_box_shadow\":\"field_688b5b434027c\",\"_configurations_0_box_shadow_settings_layout_meta\":{\"disabled\":[],\"renamed\":[]},\"configurations_0_box_shadow_settings\":\"\",\"_configurations_0_box_shadow_settings\":\"field_688b5b624027d\",\"configurations_0_block_background_color\":\"default\",\"_configurations_0_block_background_color\":\"field_6890459e40958\",\"configurations_0_card_border\":\"0\",\"_configurations_0_card_border\":\"field_689045e040959\",\"configurations_0_card_border_color\":\"#41ADF7\",\"_configurations_0_card_border_color\":\"field_689046494095a\",\"configurations_0_border\":\"none\",\"_configurations_0_border\":\"field_68cb60b8c0689\",\"configurations_0_border_color\":\"primary\",\"_configurations_0_border_color\":\"field_6981e4ce4dd22\",\"configurations_0_layout\":\"vertical\",\"_configurations_0_layout\":\"field_699eef0055215\",\"configurations_0_desktop_columns\":\"4\",\"_configurations_0_desktop_columns\":\"field_falk21featcol01\",\"_configurations_layout_meta\":{\"disabled\":[],\"renamed\":[]},\"configurations\":[\"block_settings\"],\"_configurations\":\"field_688b5a8740278\",\"features_and_benefits_0_icon\":\"\",\"_features_and_benefits_0_icon\":\"field_66b9c09e8ab1a\",\"features_and_benefits_0_title\":\"One clear front door\",\"_features_and_benefits_0_title\":\"field_66b9c0848ab19\",\"features_and_benefits_0_description\":\"A single place to go for anything tech-related.\",\"_features_and_benefits_0_description\":\"field_66b9c0d38ab1b\",\"features_and_benefits_1_icon\":\"\",\"_features_and_benefits_1_icon\":\"field_66b9c09e8ab1a\",\"features_and_benefits_1_title\":\"Fast triage\",\"_features_and_benefits_1_title\":\"field_66b9c0848ab19\",\"features_and_benefits_1_description\":\"Tell us the problem and we\\u2019ll prioritise it based on the impact to your business.\",\"_features_and_benefits_1_description\":\"field_66b9c0d38ab1b\",\"features_and_benefits_2_icon\":\"\",\"_features_and_benefits_2_icon\":\"field_66b9c09e8ab1a\",\"features_and_benefits_2_title\":\"Clear updates, no drama\",\"_features_and_benefits_2_title\":\"field_66b9c0848ab19\",\"features_and_benefits_2_description\":\"Straightforward progress and simple next steps.\",\"_features_and_benefits_2_description\":\"field_66b9c0d38ab1b\",\"features_and_benefits_3_icon\":\"\",\"_features_and_benefits_3_icon\":\"field_66b9c09e8ab1a\",\"features_and_benefits_3_title\":\"Fewer repeat issues\",\"_features_and_benefits_3_title\":\"field_66b9c0848ab19\",\"features_and_benefits_3_description\":\"We fix it and tighten things up, so it\\u2019s less likely to come back.\",\"_features_and_benefits_3_description\":\"field_66b9c0d38ab1b\",\"features_and_benefits\":4,\"_features_and_benefits\":\"field_66b9c06c8ab18\"},\"mode\":\"preview\"}","\t\u003Cdiv\n\t\tclass=\"falkan-preview-features features-grid falkan-preview-features--cols-4\"\n\t\tstyle=\"display:grid;grid-template-columns:repeat(4,minmax(0,1fr));\"\n\t\tdata-desktop-columns=\"4\"\n\t\tdata-layout=\"vertical\"\n\t>\n\t\t\t\t\t\t\t\t\u003Cdiv class=\"feature-item falkan-preview-features__card\" style=\"background-color: #13212B; color: #F5F7FA; border-radius: 0; box-shadow: none; border-top: 5px solid var(--color-primary, #41adf7); border-bottom: 3px solid var(--color-primary, #41adf7);\">\n\t\t\t\t\u003Cdiv class=\"falkan-preview-features__icon-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003Ch5 class=\"falkan-preview-features__title\">One clear front door\u003C/h5>\n\t\t\t\t\t\t\t\t\t\u003C/div>\n\t\t\t\t\t\t\t\t\t\u003Cdiv class=\"falkan-preview-features__desc\">\u003Cp>A single place to go for anything tech-related.\u003C/p>\n\u003C/div>\n\t\t\t\t\t\t\t\u003C/div>\n\t\t\t\t\t\t\t\t\u003Cdiv class=\"feature-item falkan-preview-features__card\" style=\"background-color: #13212B; color: #F5F7FA; border-radius: 0; box-shadow: none; border-top: 5px solid var(--color-primary, #41adf7); border-bottom: 3px solid var(--color-primary, #41adf7);\">\n\t\t\t\t\u003Cdiv class=\"falkan-preview-features__icon-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003Ch5 class=\"falkan-preview-features__title\">Fast triage\u003C/h5>\n\t\t\t\t\t\t\t\t\t\u003C/div>\n\t\t\t\t\t\t\t\t\t\u003Cdiv class=\"falkan-preview-features__desc\">\u003Cp>Tell us the problem and we’ll prioritise it based on the impact to your business.\u003C/p>\n\u003C/div>\n\t\t\t\t\t\t\t\u003C/div>\n\t\t\t\t\t\t\t\t\u003Cdiv class=\"feature-item falkan-preview-features__card\" style=\"background-color: #13212B; color: #F5F7FA; border-radius: 0; box-shadow: none; border-top: 5px solid var(--color-primary, #41adf7); border-bottom: 3px solid var(--color-primary, #41adf7);\">\n\t\t\t\t\u003Cdiv class=\"falkan-preview-features__icon-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003Ch5 class=\"falkan-preview-features__title\">Clear updates, no drama\u003C/h5>\n\t\t\t\t\t\t\t\t\t\u003C/div>\n\t\t\t\t\t\t\t\t\t\u003Cdiv class=\"falkan-preview-features__desc\">\u003Cp>Straightforward progress and simple next steps.\u003C/p>\n\u003C/div>\n\t\t\t\t\t\t\t\u003C/div>\n\t\t\t\t\t\t\t\t\u003Cdiv class=\"feature-item falkan-preview-features__card\" style=\"background-color: #13212B; color: #F5F7FA; border-radius: 0; box-shadow: none; border-top: 5px solid var(--color-primary, #41adf7); border-bottom: 3px solid var(--color-primary, #41adf7);\">\n\t\t\t\t\u003Cdiv class=\"falkan-preview-features__icon-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003Ch5 class=\"falkan-preview-features__title\">Fewer repeat issues\u003C/h5>\n\t\t\t\t\t\t\t\t\t\u003C/div>\n\t\t\t\t\t\t\t\t\t\u003Cdiv class=\"falkan-preview-features__desc\">\u003Cp>We fix it and tighten things up, so it’s less likely to come back.\u003C/p>\n\u003C/div>\n\t\t\t\t\t\t\t\u003C/div>\n\t\t\t\u003C/div>\n",[],{"name":243,"blockInstanceId":279,"order":280,"attributesJSON":246,"dynamicContent":247,"innerBlocks":281},"7",7,[],{"name":261,"blockInstanceId":283,"order":284,"attributesJSON":285,"dynamicContent":286,"innerBlocks":287},"8",8,"{\"name\":\"acf\\/title-block\",\"data\":{\"border\":\"none\",\"_border\":\"field_68cb616521544\",\"border_color\":\"primary\",\"_border_color\":\"field_6981e3e933b66\",\"background_color\":\"rgb(255,255,255)\",\"_background_color\":\"field_66befa19aac75\",\"show_icon\":\"0\",\"_show_icon\":\"field_66ea9837700bf\",\"icon_width\":\"0\",\"_icon_width\":\"field_6899b469404f8\",\"title\":\"Frequently asked questions\",\"_title\":\"field_66beedfa232bf\",\"title_block_title_color\":\"#13212B\",\"_title_block_title_color\":\"field_671b3a1d95358\",\"show_line\":\"1\",\"_show_line\":\"field_688c55369c62d\",\"line_color\":\"#41ADF7\",\"_line_color\":\"field_688c55559c62e\",\"subtitle\":\"\",\"_subtitle\":\"field_688c55a19c62f\",\"alignment\":\"center\",\"_alignment\":\"field_falk21ttlaln01\",\"subtitle_color\":\"#4A5A67\",\"_subtitle_color\":\"field_688c55b69c630\",\"cta_type\":\"url\",\"_cta_type\":\"field_66ea847222d16\",\"cta_text\":\"\",\"_cta_text\":\"field_66beee2a232c1\",\"cta_url\":\"\",\"_cta_url\":\"field_66beee11232c0\"},\"mode\":\"preview\"}","\u003Cdiv class=\"falkan-preview-title-block custom-content flex flex-col items-center text-center\" style=\"background-color: rgb(255,255,255);\">\n\t\n\t\n\t\t\t\u003Ch2 class=\"falkan-preview-heading\" style=\"color: #13212B;\">\n\t\t\tFrequently asked questions\t\t\u003C/h2>\n\t\n\t\t\t\u003Cdiv class=\"separator-primary separator-primary--center\" style=\"background: #41ADF7;\">\u003C/div>\n\t\n\t\n\t\u003C/div>\n",[],{"name":243,"blockInstanceId":289,"order":290,"attributesJSON":246,"dynamicContent":247,"innerBlocks":291},"9",9,[],{"name":293,"blockInstanceId":294,"order":295,"attributesJSON":296,"dynamicContent":297,"innerBlocks":298},"acf/accordion-block","10",10,"{\"name\":\"acf\\/accordion-block\",\"data\":{\"accordion_category\":\"71\",\"_accordion_category\":\"field_68b58b8613a68\",\"allow_multiple_open\":\"0\",\"_allow_multiple_open\":\"field_68b58c6513a69\",\"posts_per_page\":\"\",\"_posts_per_page\":\"field_68b58c9113a6a\",\"border\":\"none\",\"_border\":\"field_68c3edae4f7cb\",\"background_color\":\"#fff\",\"_background_color\":\"field_68c3edea4f7cc\",\"border_color\":\"primary\",\"_border_color\":\"field_6981e75a1a2f2\"},\"mode\":\"preview\"}","\u003Cdiv class=\"accordion-block accordion-style-default\" \r\n     id=\"accordion-group-6aa107d143e19\"\r\n     data-allow-multiple=\"false\">\r\n    \r\n     \r\n        \u003Cdiv class=\"accordion-item\" data-accordion-item>\r\n        \u003Cbutton class=\"accordion-toggle\" \r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-group-6aa107d143e19-item-0-content\"\r\n                data-accordion-trigger>\r\n            \u003Cspan class=\"accordion-title\">\r\n                Do you help prevent repeat issues?            \u003C/span>\r\n            \u003Cspan class=\"accordion-icon\" aria-hidden=\"true\">\r\n                \u003Csvg class=\"accordion-icon-plus\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\">\r\n                    \u003Cpath d=\"M8 4a.5.5 0 0 1 .5.5v3h3a.5.5 0 0 1 0 1h-3v3a.5.5 0 0 1-1 0v-3h-3a.5.5 0 0 1 0-1h3v-3A.5.5 0 0 1 8 4z\"/>\r\n                \u003C/svg>\r\n                \u003Csvg class=\"accordion-icon-minus\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\">\r\n                    \u003Cpath d=\"M4 8a.5.5 0 0 1 .5-.5h7a.5.5 0 0 1 0 1h-7A.5.5 0 0 1 4 8z\"/>\r\n                \u003C/svg>\r\n            \u003C/span>\r\n        \u003C/button>\r\n        \u003Cdiv class=\"accordion-content\" \r\n             id=\"accordion-group-6aa107d143e19-item-0-content\"\r\n             data-accordion-content>\r\n            \u003Cdiv class=\"accordion-content-inner\">\r\n                            \u003C/div>\r\n        \u003C/div>\r\n    \u003C/div>\r\n        \u003Cdiv class=\"accordion-item\" data-accordion-item>\r\n        \u003Cbutton class=\"accordion-toggle\" \r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-group-6aa107d143e19-item-1-content\"\r\n                data-accordion-trigger>\r\n            \u003Cspan class=\"accordion-title\">\r\n                How do you keep things professional?            \u003C/span>\r\n            \u003Cspan class=\"accordion-icon\" aria-hidden=\"true\">\r\n                \u003Csvg class=\"accordion-icon-plus\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\">\r\n                    \u003Cpath d=\"M8 4a.5.5 0 0 1 .5.5v3h3a.5.5 0 0 1 0 1h-3v3a.5.5 0 0 1-1 0v-3h-3a.5.5 0 0 1 0-1h3v-3A.5.5 0 0 1 8 4z\"/>\r\n                \u003C/svg>\r\n                \u003Csvg class=\"accordion-icon-minus\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\">\r\n                    \u003Cpath d=\"M4 8a.5.5 0 0 1 .5-.5h7a.5.5 0 0 1 0 1h-7A.5.5 0 0 1 4 8z\"/>\r\n                \u003C/svg>\r\n            \u003C/span>\r\n        \u003C/button>\r\n        \u003Cdiv class=\"accordion-content\" \r\n             id=\"accordion-group-6aa107d143e19-item-1-content\"\r\n             data-accordion-content>\r\n            \u003Cdiv class=\"accordion-content-inner\">\r\n                            \u003C/div>\r\n        \u003C/div>\r\n    \u003C/div>\r\n        \u003Cdiv class=\"accordion-item\" data-accordion-item>\r\n        \u003Cbutton class=\"accordion-toggle\" \r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-group-6aa107d143e19-item-2-content\"\r\n                data-accordion-trigger>\r\n            \u003Cspan class=\"accordion-title\">\r\n                What helps you resolve issues faster?            \u003C/span>\r\n            \u003Cspan class=\"accordion-icon\" aria-hidden=\"true\">\r\n                \u003Csvg class=\"accordion-icon-plus\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\">\r\n                    \u003Cpath d=\"M8 4a.5.5 0 0 1 .5.5v3h3a.5.5 0 0 1 0 1h-3v3a.5.5 0 0 1-1 0v-3h-3a.5.5 0 0 1 0-1h3v-3A.5.5 0 0 1 8 4z\"/>\r\n                \u003C/svg>\r\n                \u003Csvg class=\"accordion-icon-minus\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\">\r\n                    \u003Cpath d=\"M4 8a.5.5 0 0 1 .5-.5h7a.5.5 0 0 1 0 1h-7A.5.5 0 0 1 4 8z\"/>\r\n                \u003C/svg>\r\n            \u003C/span>\r\n        \u003C/button>\r\n        \u003Cdiv class=\"accordion-content\" \r\n             id=\"accordion-group-6aa107d143e19-item-2-content\"\r\n             data-accordion-content>\r\n            \u003Cdiv class=\"accordion-content-inner\">\r\n                            \u003C/div>\r\n        \u003C/div>\r\n    \u003C/div>\r\n        \u003Cdiv class=\"accordion-item\" data-accordion-item>\r\n        \u003Cbutton class=\"accordion-toggle\" \r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-group-6aa107d143e19-item-3-content\"\r\n                data-accordion-trigger>\r\n            \u003Cspan class=\"accordion-title\">\r\n                Is the helpdesk the right place to start?            \u003C/span>\r\n            \u003Cspan class=\"accordion-icon\" aria-hidden=\"true\">\r\n                \u003Csvg class=\"accordion-icon-plus\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\">\r\n                    \u003Cpath d=\"M8 4a.5.5 0 0 1 .5.5v3h3a.5.5 0 0 1 0 1h-3v3a.5.5 0 0 1-1 0v-3h-3a.5.5 0 0 1 0-1h3v-3A.5.5 0 0 1 8 4z\"/>\r\n                \u003C/svg>\r\n                \u003Csvg class=\"accordion-icon-minus\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\">\r\n                    \u003Cpath d=\"M4 8a.5.5 0 0 1 .5-.5h7a.5.5 0 0 1 0 1h-7A.5.5 0 0 1 4 8z\"/>\r\n                \u003C/svg>\r\n            \u003C/span>\r\n        \u003C/button>\r\n        \u003Cdiv class=\"accordion-content\" \r\n             id=\"accordion-group-6aa107d143e19-item-3-content\"\r\n             data-accordion-content>\r\n            \u003Cdiv class=\"accordion-content-inner\">\r\n                            \u003C/div>\r\n        \u003C/div>\r\n    \u003C/div>\r\n    \u003C/div>\r\n\r\n\u003Cscript>\r\ndocument.addEventListener('DOMContentLoaded', function() {\r\n    const accordionGroup = document.getElementById('accordion-group-6aa107d143e19');\r\n    if (!accordionGroup) return;\r\n    \r\n    const allowMultiple = accordionGroup.dataset.allowMultiple === 'true';\r\n    const triggers = accordionGroup.querySelectorAll('[data-accordion-trigger]');\r\n    \r\n    triggers.forEach(trigger => {\r\n        trigger.addEventListener('click', function() {\r\n            const item = this.closest('[data-accordion-item]');\r\n            const content = item.querySelector('[data-accordion-content]');\r\n            const isExpanded = this.getAttribute('aria-expanded') === 'true';\r\n            \r\n            // Close other items if multiple not allowed\r\n            if (!allowMultiple && !isExpanded) {\r\n                triggers.forEach(otherTrigger => {\r\n                    if (otherTrigger !== this) {\r\n                        const otherItem = otherTrigger.closest('[data-accordion-item]');\r\n                        const otherContent = otherItem.querySelector('[data-accordion-content]');\r\n                        otherTrigger.setAttribute('aria-expanded', 'false');\r\n                        otherContent.hidden = true;\r\n                        otherItem.classList.remove('is-open');\r\n                    }\r\n                });\r\n            }\r\n            \r\n            // Toggle current item\r\n            const newState = !isExpanded;\r\n            this.setAttribute('aria-expanded', newState);\r\n            content.hidden = !newState;\r\n            item.classList.toggle('is-open', newState);\r\n        });\r\n    });\r\n});\r\n\u003C/script>\r\n\r\n",[],{"name":243,"blockInstanceId":300,"order":301,"attributesJSON":246,"dynamicContent":247,"innerBlocks":302},"11",11,[],{"name":304,"blockInstanceId":305,"order":306,"attributesJSON":307,"dynamicContent":308,"innerBlocks":309},"acf/cta-section","12",12,"{\"name\":\"acf\\/cta-section\",\"data\":{\"background_type\":\"color\",\"_background_type\":\"field_66bf3adaaa477\",\"background_image\":\"\",\"_background_image\":\"field_66bf3b40aa478\",\"background_color\":\"#13212B\",\"_background_color\":\"field_66bf3b6baa479\",\"cta_title\":\"Support that just works\u003Cspan class=\\\"cta-subtitle\\\">Give your team one clear, dependable place to go when something isn\\u2019t working.\u003C\\/span>\",\"_cta_title\":\"field_66bf3b8baa47a\",\"cta_title_color\":\"white\",\"_cta_title_color\":\"field_66bf447c9aa5b\",\"title_size\":\"large\",\"_title_size\":\"field_699fe15e80251\",\"alignment\":\"center\",\"_alignment\":\"field_66bf3cf1aa47c\",\"phone\":\"\",\"_phone\":\"field_699fe1ba80252\",\"actions_0_cta_type\":\"url\",\"_actions_0_cta_type\":\"field_68c00b87869ec\",\"actions_0_cta_text\":\"Speak to our helpdesk team\",\"_actions_0_cta_text\":\"field_68c00c07869ed\",\"actions_0_cta_url\":\"\\/contact\",\"_actions_0_cta_url\":\"field_68c160d2f10a3\",\"actions_0_cta_target\":\"_self\",\"_actions_0_cta_target\":\"field_68c160f7f10a4\",\"actions_1_cta_type\":\"url\",\"_actions_1_cta_type\":\"field_68c00b87869ec\",\"actions_1_cta_text\":\"Remote Support\",\"_actions_1_cta_text\":\"field_68c00c07869ed\",\"actions_1_cta_url\":\"\\/contact\",\"_actions_1_cta_url\":\"field_68c160d2f10a3\",\"actions_1_cta_target\":\"_self\",\"_actions_1_cta_target\":\"field_68c160f7f10a4\",\"actions\":2,\"_actions\":\"field_68c00b5a869eb\",\"border\":\"top\",\"_border\":\"field_6981db18e1641\",\"border_color\":\"primary\",\"_border_color\":\"field_6981e8dcb3808\"},\"mode\":\"preview\"}","\r\n\u003Cdiv class=\"min-h-[400px] py-10 flex items-center w-full  flex-col-reverse justify-center items-center text-center\"\r\n        style=\"background-color: #13212B;\"\r\n    >\r\n            \u003Cdiv             style=\"color: white;\"\r\n             class=\"flex flex-col px-10 items-center w-full md:w-[70%]\">\r\n            \u003Ch1 class=\"text-center text-5xl font-bold\"                 style=\"color: white;\"\r\n                >Support that just works\u003Cspan class=\"cta-subtitle\">Give your team one clear, dependable place to go when something isn’t working.\u003C/span>\u003C/h1>\r\n                            \u003Cdiv class=\"mt-16\">\r\n                    \u003Cdiv class=\"flex flex-wrap gap-4 justify-center\">\r\n                                                        \u003Ca href=\"/contact\" \r\n                                class=\"bg-secondary text-primary \r\n                                        px-4 py-2 rounded-full flex items-center justify-center whitespace-nowrap min-w-[13rem]\">\r\n                                    Speak to our helpdesk team                                \u003C/a>\r\n                                                                                    \u003Ca href=\"/contact\" \r\n                                class=\"bg-secondary text-primary \r\n                                        px-4 py-2 rounded-full flex items-center justify-center whitespace-nowrap min-w-[13rem]\">\r\n                                    Remote Support                                \u003C/a>\r\n                                                                        \u003C/div>\r\n                \u003C/div>\r\n                    \u003C/div>\r\n        \u003C/div>",[],[311,325,347,360,385,393,420],{"apiVersion":258,"blockEditorCategoryName":312,"headerBlockSettings":313,"name":236,"clientId":324,"renderedHtml":240},"custom-blocks",{"showTitle":314,"titleColor":315,"subtitle":316,"backgroundColor":317,"backgroundImage":23,"backgroundType":318,"border":319,"borderColor":321,"showFontShadow":323,"overlayColor":317,"overlayOpacity":238},true,"#F5F7FA","When something’s not working, your staff shouldn’t have to guess who to ask. One clear place to go for issues, requests, and questions — with a real person on the other end.","#13212B","color",[320],"bottom",[322],"primary",false,"6aa107d144cf9",{"clientId":326,"name":250,"contentSection":327,"renderedHtml":254},"6aa107d144d17",{"border":328,"borderColor":330,"backgroundColor":331,"bodyCopy":333,"image":334,"icon":23,"video":23,"sectionTitle":341,"imageWidth":342,"imageVideo":344,"imageAlignment":345,"actions":23},[329],"none",[322],[332],"#fff","\u003Cp>\u003Cstrong>Who it’s for:\u003C/strong> Teams that want support that’s easy to use and easy to trust.\u003C/p>\n\u003Cp>\u003Cstrong>Problems we solve:\u003C/strong> People not knowing where to go for help. Long back-and-forth from unclear requests. Frustration from inconsistent communication.\u003C/p>\n\u003Cp>\u003Cstrong>Our Approach\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Start with the helpdesk. It’s the first point of contact for anything tech-related.\u003C/li>\n\u003Cli>Tell us the impact. We prioritise based on what’s affected and how widely.\u003C/li>\n\u003Cli>We fix it — and tighten things up. We don’t just close tickets; we reduce repeat issues over time.\u003C/li>\n\u003C/ul>\n",{"node":335},{"altText":336,"mediaItemUrl":337,"mediaDetails":338},"IT support team at work","https://falkanwp.wpenginepowered.com/wp-content/uploads/2026/08/it-support.jpg",{"width":339,"height":340},1800,1200,"No runaround, no jargon",[343],"w-1/2","image",[346],"left",{"titleBlockFields":348,"name":261,"clientId":359},{"title":349,"ctaType":350,"ctaUrl":23,"ctaText":351,"backgroundColor":352,"titleBlockTitleColor":317,"showIcon":323,"icon":23,"showLine":314,"lineColor":353,"subtitle":23,"subtitleColor":354,"alignment":355,"iconWidth":238,"border":357,"borderColor":358},"Everything you need handled","url","What’s included","#F8FAFC","#41ADF7","#4A5A67",[356],"center",[329],[322],"6aa107d144d1b",{"name":272,"clientId":361,"benefits":362},"6aa107d144d1c",{"featuresAndBenefits":363,"configurations":376},[364,367,370,373],{"title":365,"icon":23,"description":366},"One clear front door","\u003Cp>A single place to go for anything tech-related.\u003C/p>\n",{"title":368,"icon":23,"description":369},"Fast triage","\u003Cp>Tell us the problem and we’ll prioritise it based on the impact to your business.\u003C/p>\n",{"title":371,"icon":23,"description":372},"Clear updates, no drama","\u003Cp>Straightforward progress and simple next steps.\u003C/p>\n",{"title":374,"icon":23,"description":375},"Fewer repeat issues","\u003Cp>We fix it and tighten things up, so it’s less likely to come back.\u003C/p>\n",[377],{"boxShadow":323,"cardColor":317,"boxShadowSettings":23,"roundCorners":323,"textColor":315,"blockBackgroundColor":378,"cardBorder":323,"cardBorderColor":353,"border":380,"borderColor":381,"layout":382,"desktopColumns":384},[379],"default",[329],[322],[383],"vertical",[262],{"titleBlockFields":386,"name":261,"clientId":392},{"title":387,"ctaType":350,"ctaUrl":23,"ctaText":23,"backgroundColor":388,"titleBlockTitleColor":317,"showIcon":323,"icon":23,"showLine":314,"lineColor":353,"subtitle":23,"subtitleColor":354,"alignment":389,"iconWidth":238,"border":390,"borderColor":391},"Frequently asked questions","rgb(255,255,255)",[356],[329],[322],"6aa107d144d1d",{"name":293,"accordionBlockFields":394},{"border":395,"backgroundColor":396,"borderColor":397,"accordionCategory":398,"allowMultipleOpen":323,"postsPerPage":23},[329],[332],[322],{"nodes":399},[400],{"description":23,"name":401,"accordions":402},"IT Support FAQ",{"nodes":403},[404,408,412,416],{"accordionFieldGroup":405,"title":407},{"description":406},"Yes — stability and ongoing improvement are part of how we work.","Do you help prevent repeat issues?",{"accordionFieldGroup":409,"title":411},{"description":410},"Simple: clear, concise, courteous, and respectful.","How do you keep things professional?",{"accordionFieldGroup":413,"title":415},{"description":414},"A clear description of the problem, its impact, and any key context.","What helps you resolve issues faster?",{"accordionFieldGroup":417,"title":419},{"description":418},"Yes — it’s the first point of contact for tech issues and requests.","Is the helpdesk the right place to start?",{"clientId":421,"renderedHtml":308,"name":304,"ctaBlock":422},"6aa107d144d20",{"alignment":423,"border":424,"borderColor":426,"backgroundColor":317,"backgroundType":427,"ctaTitle":428,"ctaTitleColor":429,"phone":23,"titleSize":431,"backgroundImage":23,"ctaIcon":23,"actions":433},[356],[425],"top",[322],[318],"Support that just works\u003Cspan class=\"cta-subtitle\">Give your team one clear, dependable place to go when something isn’t working.\u003C/span>",[430],"white",[432],"large",[434,437],{"ctaTarget":435,"ctaText":436,"ctaType":350,"ctaUrl":99},"_self","Speak to our helpdesk team",{"ctaTarget":435,"ctaText":197,"ctaType":350,"ctaUrl":99},"/what-we-do/it-support/","2026-08-25T15:31:39","2026-08-31T20:53:06",{"menu":442},{"menuItems":443},{"nodes":444},[445,448,450,453,456,459],{"label":33,"id":446,"url":447},"cG9zdDo1Njk1","https://falkanwp.wpenginepowered.com/what-we-do/microsoft-365/",{"label":43,"id":449,"url":221},"cG9zdDo1Njk3",{"label":38,"id":451,"url":452},"cG9zdDo1NzAy","https://falkanwp.wpenginepowered.com/what-we-do/security/",{"label":48,"id":454,"url":455},"cG9zdDo1NzUy","https://falkanwp.wpenginepowered.com/what-we-do/backup-disaster-recovery/",{"label":53,"id":457,"url":458},"cG9zdDo1Njk2","https://falkanwp.wpenginepowered.com/what-we-do/ai-preparedness/",{"label":63,"id":460,"url":461},"cG9zdDo1NzAw","https://falkanwp.wpenginepowered.com/what-we-do/web-hosting/"]